Free Webinar – Proactive Support with VMware Skyline

Have you been anxiously awaiting your invitation to receive proactive support from VMware?  Or have you received your invitation but haven’t installed the Skyline Collector yet?  Learn more about proactive support with VMware Skyline by joining us for a free 30-minute webinar.

We’re hosting two webinars.  Please register for the webinar that works best for you.

  • Wednesday, July 25th, 9pm Eastern Daylight Time / 6pm Pacific Daylight Time – Register
  • Thursday, July 26th, 10am Eastern Daylight Time / 7am Pacific Daylight Time – Register

First, we’ll provide an overview of VMware Skyline.  Next, We’ll walk through the steps needed to install the Skyline Collector, which is required to receive proactive support.  We’ll also share a sample of the proactive findings and recommendations delivered today with the Operational Summary Report (OSR).  Finally, we’ll answer some of the most common questions about VMware Skyline.  A live Q&A chat session will also be available during the duration of the webinar.

This is your chance to learn more about how proactive support with VMware Skyline is transforming the customer support experience.

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Auto-Upgrade with Skyline Collector 1.3

We are excited to announce the release of Skyline Collector 1.3. New within version 1.3 is an improved User Interface and the ability to enable automatic upgrades the Skyline Collector for future updates.

The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support.  With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments.  Most noteworthy, proactive support is available at no additional cost to customers with an active Production Support or Premier Services contract.

Please sign up for the Managed Access Program if interested in learning more about proactive support. Premier Services customers should contact their Support Account Manager/Support Account Engineer for information how they can begin receiving proactive support from VMware today.

Improved User Interface

The Skyline Collector administrative interface has been improved to allow for easier navigation and management of the Skyline Collector.  An overview, along with Skyline Collector management capabilities now reside on the System Status page.  Furthermore, you can see the status of each product endpoint.

The new Skyline Collector 1.3 System Status page provides you with more information, allowing you to view the overall health of the appliance in a single-place.

The Configuration page includes the following options:  Add vCenter Server, Add NSX Manager, Proxy, Collector Name, Active Directory and the newly-added Auto-Upgrade.  Next, we’ll share how auto-upgrade works and why you should enable it.

The Skyline Collector 1.3 Configuration Menu


We continue to work towards making Skyline Collector management as effortless as possible.  New within Skyline Collector 1.3 is the option to enable Auto-Upgrade.  The first step is to enable Auto-Upgrade by toggling the Enable Collector Auto-Upgrade switch to Yes.  Next, you can choose every day or specific day of the week along with time of day for the Collector to automatically upgrade, if any upgrade is available.

Enabling Auto-Upgrade will keep your Skyline Collector virtual appliance up-to-date with all the latest features and capabilities.

In order for Auto-Upgrade to work properly, ensure that the Skyline Collector can reach over port 443.  If Auto-Upgrade is enabled, the Skyline Collector automatically retrieves updates from this address.  If you choose not to enable Auto-Upgrade, the Skyline Collector still needs to be able to reach this address to apply updates.  You can apply updates to the Skyline Collector manually using the Check and Install Updates option within the VAMI.

After each successful auto-upgrade, an email will be sent to the email address that was used to register the Skyline Collector.  This is the My VMware account you entered during the installation and configuration of the Skyline Collector.

Enabling Auto-Upgrade will ensure that your Skyline Collector is always up-to-date, including bug fixes and improvements, such as new VMware product support in the future.  Additionally, this removes the manual task today of logging into the VAMI, checking for updates and if an update is available, installing the update.


You can take advantage of the new features available within the Skyline Collector by upgrading to 1.3.  After upgrading your Skyline Collector to 1.3, you can enable Auto-Upgrade so that all future updates are automatically applied as they become available.

VMware Skyline enables the delivery of proactive support by VMware Global Support Services (GSS).  Today, customers who have adopted proactive support with VMware Skyline receive an Operational Summary Report (OSR).  Within the OSR, customers are proactively notified of potential risks within their environment.  Additionally, recommendations are provided for how to remediate those potential risks.

VMware Skyline is available globally to Premier Services customers along with a select number of Production Support customers.  If you are interested in receiving proactive support from VMware, show your interest by signing-up for the Managed Access Program.  We will continue to invite customers from the Managed Access Program as we scale proactive support services.  Additionally, you can ask your VMware Account Team for information about how we’re radically transforming the customer support experience.


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New KB articles published for week ending 15th July 2018

VMware NSX for vSphere

NSX manager stuck as no timeout present in SSO client library
Date Published: 07-09-2018

Support for McAfee MOVE AntiVirus [Agentless] 4.7 with NSX Manager 6.3.0, 6.4.0 and 6.4.1
Date Published: 07-11-2018

NSX Edge Unable to Resolve Hostnames
Date Published: 07-11-2018

NSX Load Balancer Crashes Due to High Memory Usage
Date Published: 07-12-2018

VMware SDDC Manager

How to reconfigure the vCenter Server Appliance and Platform Service Controllers in VMware Cloud Foundation to use syslog forwarding in place of the Log Insight agent
Date Published: 07-09-2018

The SDDC Manager UI displays a 404 error when attempting to log in.
Date Published: 07-09-2018

VMware Integrated OpenStack

VIO Opening a console to an instance generates Error “Failed to Connect to server code 1006” is shown
Date Published: 07-10-2018

VMware NSX-T

Upgrading NSX-T manager from to reports “General Error has occurred” on Firewall’s General UI section.
Date Published: 07-10-2018

VMware Cloud on AWS VMware Cloud on AWS

HCX Virtual Machines are using 2.0x storage space when 1.5x storage space is expected.
Date Published: 07-10-2018

Reserved subnets for SDDC creation in VMware Cloud on AWS
Date Published: 07-12-2018

HCX replication are in Syncing state with 0% progress and 0 bytes with status Error
Date Published: 07-13-2018

VMware vCloud Availability for Cloud-to-Cloud DR

VM details are displayed incorrectly in the vCloud Availability for Cloud-to-Cloud DR 1.0 Portal
Date Published: 07-11-2018

VMware vRealize Operations Manager

Reclaimable Metrics do not immediately reflect changes in vRealize Operations Manager 6.x
Date Published: 07-11-2018

VMware Horizon

Timeout settings and F5 persistence for VMware Horizon 6.x and 7.x
Date Published: 07-12-2018

VMware vCloud Availability for vCloud Director

How to reset the vCloud Availability Installer appliance’s root password
Date Published: 07-12-2018

VMware vRealize Log Insight

vRealize Operations Manager unable to write to the liagent.ini file after li-agent deletion and re-installation
Date Published: 07-12-2018

Missing ESXi events in vRealize Log Insight 3.x and Later
Date Published: 07-13-2018

VMware vSphere ESXi

The Oracle Unbreakable Enterprise Kernel (UEK) is not supported with VMware Tools Operating System Specific Packages (OSPs) for vSphere 5.x
Date Published: 07-13-2018

VMware vCenter Server

While installing vCenter Server 6.7, an error displays “Failed to validate sso.(‘PSC_FQDN’ doesn’t match with hostname in Platform Services Controller certificate)”
Date Published: 07-13-2018

VMware vRealize Suite Lifecycle Manager

Sometimes data is not loaded in to vRealize Suite Lifecycle Manager UI after upgrading from vRCLM 1.2 to 1.3
Date Published: 07-13-2018

VMware vCenter Server Appliance

Configuring proxy settings for Update Manager returns “An internal error has occurred – Error #1009”
Date Published: 07-13-2018

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Top 20 vSAN Articles June 2018

  1. Component metadata health check fails with invalid state error
  2. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
  3. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  4. Replacing SSD disk on a vSAN cluster
  5. The ramdisk ‘vsantraces’ is full
  6. “The ramdisk “vsantraces” is full” error reports in vSAN logging
  7. On vSAN 6.6 and 6.6.1 cluster, Testing health check fails randomly
  8. VMware vSAN 6.2 on disk upgrade fails due to CBT enabled virtual disks
  9. vSAN CLOMD daemon may fail when trying to repair objects with 0 byte components
  10. Diskgroups fail to mount due to heap exhaustion
  11. “Host cannot communicate with all other nodes in vSAN enabled cluster” error
  12. vSAN Unassociated Object Handling – A Methodology
  13. “Virtual SAN Disk Balance” warning alarm during vSAN health check
  14. Certification of Dell PERC H730 and FD332-PERC Controllers with vSAN 6.x
  15. vCenter Server 6.0 Update 2 displays on non-vSAN enabled ESXi hosts displays the message: Retrieve a ticket to register the vSAN VASA Provider
  16. Initializing vSAN during boot takes a longer time
  17. Virtual Machine with more than 64GB memory fails to Storage vMotion to vSAN cluster
  18. Placing host into maintenance mode with ‘Full data migration’ option fails
  19. vSAN performance diagnostics reports: “vSAN is experiencing congestion in one or more disk group(s)”
  20. Cannot view or add vSAN Storage Providers in the vSphere Web Client

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Top 20 NSX Articles June 2018

  1. Virtual machine in ESXi is unresponsive with a non-paged pool memory leak
  2. VMs running on ESXi 5.5 with vShield endpoint activated fails during snapshot operations
  3. Performing vMotion or powering on a virtual machine being protected by vShield Endpoint fails
  4. When using VMware vShield App Firewall, virtual machines fail to connect to the vSwitch/vDS/network with the error: Failed to connect virtual device Ethernet0
  5. “The pending transaction requires xxx MB free space” error when installing VIBs
  6. Installing VMware vShield App fails with the error: Previous installation of host services encountered an error
  7. ESXi 5.5 and 6.0 hosts fail with a PSOD: VMCIEventDelayedDispatchCB@com
  8. Systems running MOVE Agentless 3.0 on ESXi 5.5 suffer performance issues or become unresponsive
  9. ESX/ESXi 4.1 Update 2 host with vShield Endpoint 1.0 installed fails with a purple diagnostic screen mentioning VFileFilterReconnectWork
  10. Degraded Windows network file copy performance after full ESXi 5 VMware Tools installation
  11. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  12. Windows virtual machines using the vShield Endpoint TDI Manager or NSX Network Introspection Driver (vnetflt.sys) driver fails with a blue diagnostic screen
  13. Network connectivity issues after upgrade in NSX/VCNS environment
  14. Slow VMs after upgrading VMware Tools in NSX and vCloud Networking and Security
  15. vShield Manager appliance system disk is full in VMware vCloud Networking and Security 5.5.x
  16. NSX Controller disconnected or isolates intermittently
  17. Duplicate VTEPs in ESXi hosts after rebooting vCenter Server
  18. NSX is unavailable from the vSphere Web Client Plug-in
  19. After upgrading to VMware ESXi 5.5 Patch Release ESXi550-201504002, virtual machines using VMware NSX for vSphere 6.x or Cisco Nexus 1000v are unable to communicate across hosts
  20. Guest Introspection memory usage spikes to 90+% or you see the error: “Lost communication with ESX module” in NSX-V 6.2.x and 6.3.x

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